COMPLIMENTARY INTERNATIONAL SHIPPING

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FAQS

INSTRUCTIONS
HOW TO USE YOUR LUMIÈRE ROUGE DEVICE

 

HOW TO CHARGE YOUR LUMIÈRE ROUGE

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GENERAL INFO.

SHIPPING/ORDER STATUS

Of course! La-LumiereRouge.com ships internationally to 100+ countries. 

LumiereRouge.com offers FREE Tracked Express International Shipping on all orders.

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under TRACKING INFO. Please note that the Order History will not be updated until the product(s) have shipped.

We process orders Monday-Friday. Orders can sometimes take 1-3 days to process and are shipped the next day after processing is complete.  

* Please refer to our shipping info. guide for further details.

RETURNS & EXCHANGES

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from La-LumiereRouge.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

For the first 30 minutes after the order is placed, you are able to cancel your order by request to customerservice@la-lumiererouge.com. If the order has already entered the delivery process, this option isn't available. This includes your order being packed and readied with Shipping label generated. 
* Please refer to our returns policy for further details.

PAYMENTS + CARD TROUBLE

La-LumiereRouge.com accepts all major credit and debit cards, PayPal, GooglePay, ApplePay as well as all standard classified payment types.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, contact us at customerservice@la-lumiererouge.com or contact your financial institution for further assistance.